Return Policy

Return Policy

First, we want you to know that your satisfaction is what matters most to us. If you order something from us and you don't love it out of the box, rest assured that you can return most items to us within 30 days of delivery for a refund.

To return an item, go to returns.shoppenpal.com. Our online portal provides you with everything you need to quickly and easily return any eligible purchase(s). please email orders@penpalcandles.com for assistance. For more detailed instructions about our return policy, and to find out what exclusions apply to returns, please continue reading below.

DEFECTIVE OR DAMAGED ITEMS

If we made a mistake, we'd take care of it. Period. If you received a defective or damaged product, please let us know as soon as possible so we can replace it for you. And don't worry- shipping charges are on us, both for the returned item and the replacement. In order to return your item, returns@shoppenpal.com. Follow the steps on the screen, and you'll have everything you need!

STANDARD RETURNS

Our return policy covers returns of most products in new or "like-new" condition up to 30 days after delivery. Items that cannot be returned include personalized items damaged through normal wear and tear. Candle that have been burnt or used can not be returned.